Welcome to The Sea Wear Store FAQ page! We’re here to help you navigate your aquatic adventure with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our team at [email protected].

Product Questions

What types of products do you offer?

We specialize in high-performance aquatic apparel and gear, including bikinis, rashguards, wetsuits (like our Yulex Wetsuits), one-pieces, surf suits, swimwear, and accessories for all water enthusiasts. Our collections cater to adults and kids, with options like Girls + Mini for the little ones.

Are your products suitable for all water activities?

Absolutely! Our gear is designed for reliability and performance in various aquatic environments, from surfing and swimming to general beach wear. Each piece is crafted with care to ensure it meets the demands of your favorite water sports.

Do you have products for children?

Yes, we offer a dedicated “Girls + Mini” collection with stylish and functional swimwear and apparel tailored for younger water lovers.

Shipping and Delivery

What are your shipping options and costs?

We offer two shipping methods to get your gear to you efficiently:
– Standard Shipping: Costs $12.95 and uses DHL or FedEx, with delivery in 10-15 days after dispatch.
– Free Shipping: Available on orders over $50, using EMS, with delivery in 15-25 days after dispatch.
Please note that orders typically take 1-2 business days to process before dispatch.

Do you ship worldwide?

We ship globally to water enthusiasts everywhere! However, we’re currently unable to deliver to some Asian countries and select remote locations. If you’re unsure about your area, contact us for confirmation.

How can I track my order?

Once your order is dispatched, you’ll receive tracking information via email. You can monitor your package every step of the way with our premium carrier partners like DHL, FedEx, or EMS.

Returns and Exchanges

What is your return policy?

We stand by the quality of our products. If your purchase doesn’t meet your expectations, you have 15 days from the date of receipt to initiate a return. Items must be in original condition. For details, email us at [email protected].

How do I start a return?

To begin a return, contact our customer service team with your order details. We’ll guide you through the process to ensure it’s smooth and hassle-free.

Payment and Accounts

What payment methods do you accept?

We accept all major payment options for a seamless experience: Visa, MasterCard, JCB, and PayPal.

Is my payment information secure?

Yes, we use secure encryption methods to protect your data. Your payment details are handled with the utmost care to ensure a safe transaction.

General Inquiries

Where is The Sea Wear Store based?

Our coastal headquarters is located at 4005 Berry Street, Colorado Springs, US 80904. We’re passionate about serving water lovers from coast to coast!

How can I contact customer service?

For any questions or support, email us at [email protected]. We’re here to help you every splash of the way!

Thank you for choosing The Sea Wear Store – where premium performance meets seamless delivery. Dive into your next adventure with confidence!

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