At The Sea Wear Store, we’re passionate about providing premium aquatic apparel that fits perfectly and performs flawlessly. We understand that sometimes things don’t work out, which is why we’ve created a straightforward returns and exchanges process to ensure your complete satisfaction.
Important: You have 15 days from the date you receive your items to initiate a return or exchange.
Our Return & Exchange Policy
We accept returns and exchanges for items that are:
- In original condition with tags attached
- Unworn, unwashed, and undamaged
- In original packaging
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Bikinis (if the hygiene seal has been removed)
- Swimwear (if the hygiene seal has been removed)
- One Pieces (if the hygiene seal has been removed)
- Rashguards that show signs of wear
- Yulex Wetsuits that have been in water
- Any items that are damaged due to customer misuse
The Return & Exchange Process
Step 1: Submit Your Return/Exchange Request
Within 15 days of receiving your order, please email us at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Sea Wear Store Team,
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify – Size issue, Damaged, Wrong item, etc.]
For Exchanges: [Desired replacement item, size, and color]
I confirm that the item(s) are in original condition with tags attached and have not been worn or washed.
Thank you,
[Your Name]Step 2: Wait for Approval and Instructions
Our customer service team will review your request within 1-2 business days and email you:
- Return authorization (if approved)
- Shipping instructions and return address
- Return shipping label (if applicable)
Step 3: Ship Your Return
Package your item(s) securely in the original packaging if possible. Include:
- The item(s) being returned
- Original tags attached
- Copy of your order confirmation or return authorization
Ship your return to the address provided in your return instructions. We recommend using a trackable shipping service.
Step 4: Processing Your Return/Exchange
Once we receive your return, we’ll inspect the items within 3-5 business days and process accordingly:
- Returns: Refund will be issued to your original payment method
- Exchanges: Replacement item will be shipped to you
Refund Information
Refund Timeframe: Once your return is processed, refunds typically appear in your account within:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost for your replacement item.
International Returns: As we ship globally (excluding some areas in Asia and remote locations), please note that international returns may take longer to process. Customs fees and international return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedite your replacement at no cost to you.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Address: The Sea Wear Store, 4005 Berry Street, Colorado Springs, US 80904
We typically respond within 1-2 business days.
Thank you for choosing The Sea Wear Store for your premium aquatic apparel needs. We’re committed to ensuring you’re completely satisfied with your purchase and your experience with us.